Remote ID Verification

Remote ID Vetting

Remote identity verification is an emerging method of individual authentication that is conducted online. QuoVadis offers remote identity verification to customers of specific products and services, like our document signing solution, to allow more location flexibility with the identity verification process. Customers wishing to use the remote ID vetting workflow will need to upload their identity documents and either provide a selfie or pass a “liveness” test in addition to providing the personal data necessary to register for a QuoVadis account. The specifics of the workflow and your data privacy are detailed below.

What data is collected?

In the remote identity verification process, our identity verification agents collect the necessary information for the provision of the services. We take privacy seriously and will only use your personal data to deliver the products and services requested. As part of this process, we collect and process the following personal data:

  • Account creation information (see QuoVadis Certificate and Signing Services Privacy Notice “What data is collected?” for the information collected in this process)
  • An image of the ID document you provide to verify your identity; with the ID document image, we will then collect and process the information contained on the ID document.
  • Images of your facial likeness to match to the image provided on your ID document
  • Additional information that may not be available from your ID document but required to complete certification application, including:
    • Maiden name (optional)
    • Job title (optional)
    • Place of birth
    • Issuing country/nationality
    • Address

Why do we collect information / lawful basis of processing

Processing of the personal data mentioned above is necessary to verify your identity in order to provide you with QuoVadis products and services. Our lawful basis for this processing is that it is necessary for the performance of a contract or to take steps to enter into a contract (in the case of customers who are natural persons) or as it is in our legitimate interest and the legitimate interest of our customers to provide our services to our customers, which services require processing of natural-person representatives of our customers (in the case of customers who are legal entities).

Who will it be shared with?

Personal data is collected by our identity verification agents, which are contractually bound as data processors only to collect and process the personal data according to our instructions and not to use it for any other purpose. QuoVadis does not share your with any other person or party outside the corporate organisation of QuoVadis/DigiCert, which only uses the personal data to manage your account and provide the services you request.

How is your data protected?

We and our identity verification agents use a combination of technical, administrative, organizational and physical safeguards to protect your personal data. Access to your personal data is restricted to those who are necessary for the delivery of the services.  These safeguards are tested as part of our annual audits and accreditations. For further details please see details of our accreditations.

Your Options

Individuals have the option to use the remote identity verification process or the traditional in-person identity verification process, which includes a third-party person verifying an individual’s identity and ID documents in person. To set up an in-person verification of your identity, please contact the validation team via:

Netherlands: NL – qv.cas.nl@digicert.com

Belgium: BE – qv.cas.be@digicert.com

Germany: DE – qv.cas.de@digicert.com

Switzerland: CH – qv.cas.ch@digicert.com

United Kingdom: UK – qv.cas.uk@digicert.com

Other: Qv.cas@digicert.com

Additional Information

To learn more about QuoVadis data handling practices, please review our privacy notice here.